Biographical Information

Articles by Stephen Lancaster-Hall

AI 50 Trailblazer: Deloitte - How the future of work is shaping knowledge management

Rapid technological advances have poised knowledge management to evolve from a static, back-office activity focused on documenting and warehousing information to a dynamic, AI-powered platform that enables organizations to create, understand, and act on knowledge more effectively than ever before. To be able to take advantage of these emerging technologies, organizations need to marry two critical elements: the physical systems and infrastructures to support the technology, and the processes, incentives, and culture that encourage people to use it.