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Articles by Vishal Sharma

AI 100 Trailblazer - SearchUnify: Driving Knowledge Management Success Globally with a Federated Retrieval Augmented, LLM-infused Platform

SearchUnify is a leading unified cognitive platform for elevating selfservice and customer support outcomes. The platform enables support teams to solve more customer queries faster, predict case escalations with ease, and drive knowledge-centered service, thereby improving FCR and support ROI. SearchUnify also enables community managers to drive self-service success and community engagement with sentiment adaptive, auto-responses fueled by cognitive applications. Furthermore, the platform empowers knowledge managers to boost employee productivity by improving knowledge discovery and findability with real-time insights.