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Competitive Intelligence
Competitive intelligence is the collection and analysis of data and information surrounding competitors and market trends. Competitive intelligence operations allow organizations to receive the vital information necessary to develop short- and long-term strategies and identify opportunities and weaknesses. See below for the latest competitive intelligence news, trends, and solutions.

NEW EVENT: KM & AI Summit 2025, March 17 - 19 in beautiful Scottsdale, Arizona. Register Now! 

Features

KMWorld Trend-Setting Products of 2024

It's clear from the increase in new and exciting products designed for KM practitioners that KM is gaining in importance within organizations and being recognized as critical to the success of enterprises. The ability of technology to streamline information flows, summarize lengthy documents, surface hidden information from existing data, and make search results relevant and actionable gives companies a competitive advantage.

KMWorld 2024: Unlocking Powerful Knowledge-Sharing Solutions

This year's KMWorld 4-day event is filled with amazing practitioners, who share their enterprise knowledge and experiences, as well as experts in a number of fields, who relate their engaging stories of success with taxonomies, text analytics, search, and discovery to those in the KM community who want to learn from and network with these stellar performers.

KMWorld 100 Companies That Matter in Knowledge Management 2024

We think these companies play a pivotal role in shaping the future and bringing relevancy to how knowledge is harnessed and made useful across diverse sectors. They are committed to driving efficiency and effectiveness through KM to organizations of all types.

JOIN US AT KMWORLD NOVEMBER 6–9, 2023 JW MARRIOTT WASHINGTON, D.C.

It's an exciting time for KM, with new technologies and new approaches sparking new opportunities. The KMWorld conference, the largest global gathering of KM thought leaders, practitioners, and authors, returns to Washington, D.C., this November.

ViewPoints

Why SaaS visibility matters

With the increase of decentralized workplaces and remote and hybrid work models, SaaS has overtaken on-premises apps and become critical to any company's success

5 Knowledge graph insights from KMWorld Connect 2021

Knowledge graphs continue to make a splash in the KM space

Enhancing mobile engagement through the power of natural language processing

Advancements in technology have changed how customers engage with businesses, and it's becoming more evident that customers want to be met wherever they are, in their preferred channel

2021 Digital CX trends: What you need to know about what’s next

Don't settle for "back to normal"

Columns
Knowledge Management Whitepapers

How Telecoms Can Super Charge Their Productivity with Knowledge Management

Nestlé improves end-user experience with RightAnswers

Paychex’s Road to Award-Winning KCS™

The Power of Personalization in the Contact Center

Competitive Intelligence Companies and Suppliers
Competitive Intelligence Directory