November/December 2020 [Volume 29, Issue 6]

Features

KMWorld Readers' Choice Awards 2020

With so many useful knowledge management products and services to consider, it can be a daunting process to identify the best solution for the job. White papers, research reports, webinars, and consultations with experts and peers are beneficial. We hope the 2020 KMWorld Readers' Choice Awards can provide an additional resource to help in pinpointing products that offer value.

2020 Readers Choice Award - Best Enterprise Search: BA Insight Connectors

Developing enterprise search connectors is more challenging than it may seem. It requires a balance of high performance and light touch, along with rigorous security and easy administration across a wide range of sophisticated source systems.

2020 Readers Choice Award - Best Document Management: KnowledgeLake Platform

In our increasingly fast-paced, digital world, organizations can't afford to have their most critical business processes bogged down under the old way of doing things. KnowledgeLake makes it possible to achieve super-efficient automation without changing technology or people.

2020 Readers Choice Award - Best Content Management/Services: Northern Light SinglePoint

Market and competitive intelligence applications require large collections of relevant research to serve as a foundation for generating competitive and customer insights. For almost two decades Northern Light has delivered enterprise content aggregation for market intelligence.

2020 Readers Choice Award - Best Knowledge Graphs: Stardog

Companies including BNY Mellon, Schneider Electric and NASA rely on Stardog to create a dynamic, reusable data fabric to power countless use cases. With Stardog, they're able to go beyond the limitations of structured data management systems. Only Stardog can support the collaborative, cross-functional projects and products that are essential to creating and defending competitive advantage.

Intelligent search: On-site search fine-tunes customer experience

Intelligent search has an integrative function, allowing information to flow throughout the enterprise.

From back-end developers to mission-critical workplace automation: The low-code advantage

The advantages of workplace automation are predicated on improving enterprise efficiency, which typically takes two forms: perfecting the automated steps in workflows and uncovering new processes to automate.

Six ways KM supports organizations in the COVID-19 era

At some organizations, COVID-19 has driven a push to leverage certain knowledge-sharing tools more broadly than before.

ViewPoints

Identifying new risks to ensure business continuity amid a pandemic

As the key source of information for an organization, knowledge managers must leverage and distribute new information using learning techniques that are most appropriate for the organization's varying audiences

Is your online support community leaving money on the table?

Online customer support communities provide a basis for real customer dialogue and feedback that goes beyond simple online surveys

Managed services and governance requirements in a new virtual reality

Expect managed digital workspace services to grow into an in-demand offering, as more companies embrace remote work both during and after the current global pandemic

KM in Practice

Merck KGaA selects Cambridge Semantics

Leading science and technology company is establishing an enterprise data fabric to support multiple data management initiatives

Zignal Labs chooses Lexalytics

Media intelligence company chooses Lexalytics to provide AI-based NLP

David Weinberger

A little eternal knowledge is a dangerous thing

Even if our business knowledge were as eternal and omnipresent as Newton's laws, we'd still have to apply that knowledge to a world that is unfathomably complex and ever-changing.

The Future of the Future

At long last, the conference of the future

In past epochs, usually when a civilization is at or near its peak, the architecture of prominent structures masterfully blends the physical and the cognitive.… we need to be thinking along the same lines as we build platforms for interacting in an increasingly virtual world, including virtual conferences.

Ethical Innovation

Decentralized knowledge management

Decentralization, though a boon to technology vendors, poses a unique set of challenges and risks for information and knowledge managers to grapple with.