March/April 2025 (100 Companies) [Volume 34, Issue 2]

Features

Digitization Strategy: 5 Tips for Planning & Executing a Successful Initiative - Access Corp

Access works across the information lifecycle to securely scan/digitize, index, store, and dispose of documents.

We feed LLMs and make them better - Access Innovations

There is a way you can supercharge an LLM and get far superior results, and it's fast.

Enterprise Intelligence: Turn Knowledge from Cost Center to Profit Driver - Bloomfire

In 2025, you need enterprise intelligence—dynamic, AI-powered knowledge orchestration that connects critical insights across your entire organization in real-time.

GenAI for Customer Service: Pitfalls and Prescriptions for Success - eGain

Successful customer service automation with GenAI requires a strong foundation of integrated knowledge management. Investing in a modern knowledge hub to power GenAI projects will help you meet aggressive operational cost reduction and CX goals.

Leading Services to Bridge the Gap Between Your Knowledge, Information, Content, and Data—Delivering Knowledge Intelligence - Enterprise Knowledge

Whether you're starting with strategy development or ready to implement AI solutions, our expertise spans from tacit knowledge capture to the design and development of enterprise-level AI, ensuring your organization achieves its KI goals.

Enhancing Organizational Experiences: The Power of Knowledge Management Systems and LLMs - KMS Lighthouse

Looking forward to 2025 and beyond, the synergy between KMS and LLMs will drive significant advancements in organizational experiences. By leveraging the strengths of both technologies, organizations can expect enhanced efficiency, better decision-making, and more innovative solutions to complex problems.

Bridging the Workplace Information Divide - MangoApps

Employees waste valuable time searching for documents and navigating disjointed systems, leading to frustration and inefficiency. MangoApps provides a single source of truth, powered by AI, to ensure every worker can instantly access what they need, regardless of role or location.

The ability to transform complex data into actionable intelligence - Mindbreeze

By breaking down traditional information silos and offering a unified, intuitive platform where employees can access, share, and leverage critical knowledge effortlessly, we empower users with insights tailored to their specific roles and tasks. This ensures that the right information reaches the right people at the right time.

In KM, Content is King - Northern Light

Make sure your knowledge management system fulfills all these requirements for effective content processing so that users (and your organization) reap maximum benefits from your KM investment.

Is Your Enterprise Content Strategy Taking Advantage of the AI Opportunity? - Quark

Infusing AI into the enterprise content ecosystem gives your organization the power to search, find, discover, reuse, repurpose and rebirth content—including unstructured content—in ways like never or simpler before. It automates content processes that drive productivity, safeguard content compliance and accelerate results with impactful content that engages your audience.

How enterprises handle their most valuable asset: their knowledge - RWS

We're moving into an era where AI-driven content operations will be the norm, not the exception. Organizations will shift from basic automation to intelligent content orchestration, where AI systems don't just process content but understand and adapt it in real-time across multiple channels and markets.

AI-Powered Contact Center Excellence - Upland Software

Upland Knowledge offers two AI-powered knowledge management solutions, RightAnswers and Panviva, that are designed to empower organizations across diverse industries. Leveraging generative answers and AI-powered search, we help overcome these challenges by centralizing information, ensuring its accuracy, and making it readily accessible to agents. This translates directly into faster resolution times, improved first-call resolution rates, and increased customer satisfaction.

KMWorld 100 Companies That Matter in Knowledge Management 2025

The importance of innovation and creativity in KM cannot be overstated. In many respects, AI and other emerging technologies have cemented the importance of KM within organizations, making KM a "must have" rather than a "nice-to-have" vehicle for knowledge sharing and organizational success. Companies on this list are wonderful examples of how they help organizations unlock the power of knowledge. They stand out in the KM field, and we applaud their accomplishments.

Using KM to Make Problem-Solving Reusable

KM makes problem-solving reusable by rendering enterprise knowledge orderly, searchable, accessible, and compliant. Even in the midst of the most revolutionary of technologies—which many would say the ubiquity of language models heralds—the fundamentals of having vertical-specific solutions, meta-data models, workflows, and processes are ultimately what makes knowledge reusable.

Semantic Search: A Deeper Meaning

Search has proved to be a conundrum for many organizations, but the advent of new techniques and better integration into KM platforms will prove to be a driver for greater adoption.

Making Knowledge Transfer Intentional

It's critical to provide the right resources for effective knowledge transfer. This not only includes the time and space to learn but also change management elements such as rewards and recognition to motivate both sources and recipients.

ViewPoints

Bridging the Knowledge Gap in Manufacturing: Securing Institutional Expertise for the Future

The manufacturing sector is at a crossroads. While investments in new technologies and infrastructure are essential, they must also be utilized to preserve and share institutional knowledge. By adopting a comprehensive KM strategy that includes centralized data management, digital innovation, and a culture of knowledge sharing, manufacturers can safeguard their expertise and secure long-term success.

KM in Practice

Maptician partners with Crestron to deliver world class workplace management solutions

With workplace management becoming increasingly complex, the integration of Maptician and Crestron technologies offers a best-in-class solution for flexible work environments

Zebra Technologies selects MicroStrategy to deliver rapid, AI-powered reporting to its customers

Now bolstered by MicroStrategy's all-in-one AI and BI analytics platform, Zebra delivers its customers a modern, curated reporting suite that streamlines analysis and decision-making

David Weinberger

The Dethroning of Deduction

AI's favoring of induction over deduction is the root of its power, for it lets it deal with the specifics that bedevil the application of broad major premises.

The Future of the Future

Knowledge Through Motion

Although large bodies of research have identified mind-body-environment connections, much of this research remains untapped and underutilized.

Ethical Innovation

Pricing Models on the Horizon

What is inarguable is the fact that enterprise SaaS is incredibly profitable and, by default, incredibly expensive to use over time.