May 2011, [Volume 20, Issue 5]

Features

The path to business process transformation

Business process transformation is hard work-involving many business skills and methodologies, like leadership, communications, business acumen and making the financial case. But at its heart, the road to transformation for the project team centers on finding the right balance of skills between understanding business needs, applying process disciplines and implementing technology...

RM—the changing role of technology

Cities add citizen engagement mobile apps to their portfolios:
KM issues include software integration, transparency

KM supports the business of higher education

ECM should not be viewed solely as a way to store information, but also as a "business transformation and optimization engine..."

KMWorld Hall of Fame 2011: The Trendsetters

RM Roundup

There are many vendors that contribute to records management (RM)-by providing search capabilities, or taxonomy support or general content management skills. But true records management solutions that incorporate all the requisite retention policies, litigation hold and disposition procedures are fewer than you'd think. Here's a sampling of them...

KMWorld Hall of Fame 2011:
eGain | Trusted by Leaders

KMWorld Hall of Fame 2011:
ATTIVIO | Insight That Matters

KMWorld Hall of Fame 2011: Noetix

KMWorld Hall of Fame 2011: SDL

News Analysis

The AIIM/info360 conference mix:
Maturity and emerging technologies

An increasing need for semantics

David Weinberger

The human drive of tech

The real question isn't whether the Internet taken by itself forces certain effects on us, but whether the Internet (plus we users) has determinative effects...

The Future of the Future

The Future of the Future: Global knowledge entrepreneurship in action