January 2014, [Vol 23, Issue 1]

Features

2013 Promise and Reality award winners:
KM Promise Award winner Decooda

The winners of the KM Promise and the KM Reality awards were formally announced on Thursday, Nov. 7, at the 2013 KMWorld Conference in Washington, D.C.

2013 Promise and Reality award winners:
KM Reality Award winner NASA Safety Center

The winners of the KM Promise and the KM Reality awards were formally announced on Thursday, Nov. 7, at the 2013 KMWorld Conference in Washington, D.C.

KM past and future: It's about the customer

Customer experience management is at the vortex of a set of forces that are driving customer engagement like never before, and KM is there to play its part...

Rethinking enterprise social networks

Outside the organization, too, where social media has the reach and critical mass to make it a viable channel for customer interaction, enterprises are learning that its true value is in helping support the totality of its business activities....

Standing at the RIM chasm

The bottom line is that organizations need a solid strategy to manage all of their content—the good (records), the relevant (work in process, reference, etc.) and the bad (what we no longer need).

The role of analytics in the evolving healthcare market

With healthcare spending at about $3 trillion per year and accounting for nearly a fifth of gross domestic product (GDP), managing costs and improving outcomes are top priorities for healthcare providers, insurance companies and consumers alike. KMWorld interviewed five experts in the field, who offered insights into how business intelligence solutions can help organizations take on the challenge of a new and sometimes confusing environment.

Focus on content usage to drive a solid ECM business case

If you don't know who your people are, where they are and what they do, then it's very difficult to fulfill a vision to deliver the right information at the right time.

News Analysis

The KMWorld 2013 conference—Building collaborative enterprises

It's a messy endeavor: Automated text processing

Four interesting challenges are testing organizations that want to manage their knowledge in a more effective way....

David Weinberger

Unexpected expertise

We're now seeing social media in which thousands may participate, and millions may audit with the option of jumping in.