May 2014, [Volume 23, Issue 5]

Features

It’s a multichannel, mobile world!

"Today's users are born multichannel, and they demand a smooth, positive experience."

Profiting from the next level of knowledge management

I recently went to a prominent technical website's self-help application formy smart phone. It's a sad tale of low-quality service and unnecessary costs that started with a simple search about leveraging fee-based service for my new phone....

Records management: an expanding role

"Companies should think about how they organize information, revise it and move it through the whole lifecycle. A key part of governance is moving policies to the beginning of this cycle instead of waiting until the end to classify a record."

BPM fosters responsiveness, growth and compliance

News Analysis

Achieving ECM program excellence

The big data steamroller era

Big data is in its Aveling & Porter steam roller phase. Large volumes of digital information have to be pressed into something usable.

David Weinberger

Just enough over my head

For being over your head to work, you have to be just enough over your head. Too far and you can't understand enough of what people are saying to make sense of it.

The Future of the Future

Logistics at the speed of thought (almost)

If you're wearing your KM goggles, you should begin seeing the many intricate connections that make up the complex world of manufacturing and logistics. More importantly, you should also be looking for ways to increase the speed by which a thought becomes an idea that leads to an innovation that becomes a product....