June 2014 [Volume 23, Issue 6]

Features

Making sense of Social

It’s time to talk about customers

...They are the lifeblood of your organization, and your employees likely aren't talking about them enough....

ECM moves on: managing the flow

New for ECM: mobile, sync and offline access

In recent years, ECM vendors have had to adapt to BYOD policies and to the demands of users to work on mobile devices.

News Analysis

SharePoint 2013: Does it finally crack the code of WCM?

Ever since Microsoft began adding Web content management (WCM) capabilities to SharePoint in 2007, customers have been asking themselves when Redmond would get serious about providing a platform suited not just for intranet use cases, but for marketing-oriented websites as well.

Surveillance: an important facet of KM
The knowledge dilemma

As organizations struggle to maintain a competitive advantage and minimize risk, surveillance will become an important facet of knowledge management.

David Weinberger

Thingy words

If you use the word "content" to talk about stuff on the Web, my friend Doc Searls is likely to give you a stiff talking-to. People don't write content. They write articles, poems, songs, etc.

The Future of the Future

Building the world trade center of the future

Topping out at a symbolic 1,776 feet, the new World Trade Center (WTC) tower in New York City is a bold statement of economic resilience and mankind's ability to look to the future.