November/December 2015, [Volume 24, Issue 10]

Features

KM Singapore 2015:
Twelve tips to unlock the knowledge-ready advantage

The twelfth annual KM Singapore conference was organized by the Information and Knowledge Management Society in September 2015, with the theme Unlocking the Knowledge-Ready Advantage. The four-day event included workshops, panels, keynotes, "unconference" sessions, an expert panel to field audience questions and site visits to KM practitioner organizations

Text analytics: greater usability, less time to insight

"The point now is to get to the root cause, not just documents that are related to certain topics. We want to provide the right context so that users are getting the answers they want, reducing the time to insight."

Cognitive computing, machine learning and personalization:
New marketing constructs or new capabilities?

An emerging and related field of interest is that of cognitive computing—a catchall term to describe computers that interpret and "understand" human communications and respond with appropriate information. Apple's Siri is an example of that class of software. IBM's Watson computer famously beat a human at "Jeopardy."

Collaboration: Enterprise social takes root

The main catch is that although enterprise social software can support collaboration, it is not effective in the absence of a collaborative culture.

2015 KMWorld Promise and Reality award finalists:
KM Promise Award

Many companies promise that their technology is the best knowledge management solution. One of the greatest challenges for organizations purchasing these technologies is to determine which of the companies will deliver on its promise. This award is given to the organization that is delivering the promise to its customers by providing innovative technology solutions for implementing and integrating knowledge management practices into their business processes.

2015 KMWorld Promise and Reality award finalists:
KM Reality Award

In many organizations, knowledge management is just rhetoric. This award recognizes an organization in which knowledge management is a positive reality. The recipient of the KM Reality award is an organization demonstrating leadership in the implementation of knowledge management practices and processes by realizing measurable business benefits.

KM Promise Award Finalist: Digital Reasoning

KM Reality Award Finalist: EY:
Building a better working world

Disruptive trends—digital transformation, big data and analytics, the health care crisis and massive infrastructure failure—are transforming global markets.

KM Reality Award Finalist:
Hewlett Packard Enterprise Software Services

Hewlett Packard Enterprise Software Professional Services can help you achieve outcomes from the New Style of Business, meeting the business challenges of greater agility, lower cost, and faster time to market, and enabling new styles of customer engagement.

News Analysis

Hey, enterprises, AI is in the house!

In 2011, in front of millions of viewers, an IBM computer named Watson "stood" side-by-side with two former "Jeopardy" champions and defeated them. Fast forward to 2015 and many of us talk to (and have become increasingly dependent upon) computer-based systems like Apple Siri, Google Now and Microsoft Cortana.

Cognitive computing: An evolution in computing

With interest and activity in the field of cognitive computing heating up, a succinct definition of cognitive computing and an overview of some of the technologies behind it might be useful. I'll also share a few of the practical applications that are emerging in the field.

David Weinberger

What’s greater than knowledge?

I've long been irked by the Data-Information-Knowledge-Wisdom pyramid that is so often casually embraced as if its truth were obvious. I disagree with its implication that knowledge is a filtering down of information.