October 2016, [Volume 25 Issue 9]

Features

E-commerce: managing complexity

In general, retailers have done a good job with e-commerce storefronts and consumer interfaces, but they have not invested in the backend for order management, warehousing and logistics, a Gartner analyst says.

Knowledge transfer mentoring—Part 2 Designing and implementing a mentoring program focused on knowledge transfer

The ideal mentor is one with both the right expertise and the right demeanor to impart that expertise.

Getting more from SharePoint-Part 3: Metrics, content processes and governance policies

The prior two installments of this series on SharePoint discussed architecture and user adoption. This part will review the role of governance and content processes in SharePoint and discuss ways of measuring results to create a virtuous cycle of improvement.

Digital asset management turns the corner

"If a company is doing a product promotion, they can personalize it on the fly for different audience segments, regions and languages."

Tools to ramp up the customer experience

Sometimes customers don't give their feedback directly, but indirectly by how they engage with a company's content. If they click off a video too quickly, for example, it's a good indication that their experience was subpar at best.

Cognitive computing
The voice of the author

VOTA is the ability to understand the terms and relationships used by the author.

News Analysis

Hacking KM: people, processes, and technology

Hacking and hackathons are perhaps better known in the geek community, but KMWorld 2016 is taking a page from their book with our theme, Hacking KM, and is looking to hack—or change in our case—our ideas, strategies and practices in using processes and technology to engage our communities.

David Weinberger

When we don’t want to know

For credit scores, FICO carefully assembles models that would make sense to a human and that exclude proxies for protected classes.