April 2017 [Volume 26, Issue 4]
Features
Charting a better user experience with health insurance -
Old infrastructure and new challenges complicate the customer journey
Judith Lamont, Ph.D. //
31 Mar 2017
The nature of customer experience management has changed dramatically for health insurance companies in the past few years, driven by the evolving composition of the customer base and a new focus on value-based care.
The unmistakable conviction of visual business intelligence
Jelani Harper //
31 Mar 2017
The transformative effect of data visualizations on the analytics landscape is beyond dispute, but the outcome is more controversial.
KM education: Data science takes the lead
Judith Lamont, Ph.D. //
31 Mar 2017
The term "data scientist" has been around for a decade, and the job function has existed even longer, but only recently has awareness really hit the mainstream. The primary reason for its growing relevance is the need to analyze large amounts of data.
Targeting opportunities to ensure marketing and sales success
Phil Britt //
31 Mar 2017
Large and small companies alike are increasingly relying on knowledge management to develop better automated marketing campaigns. Knowledge management is essential to deliver the right message at the right time to the right people with the right frequency.
COLUMNS:
David Weinberger
The social life of info
David Weinberger //
31 Mar 2017
The knowledge that lets a business succeed exists in the minds, hands and conversations of the people doing the job
The Future of the Future
The future of law enforcement
Art Murray, D.Sc.Nola Joyce //
31 Mar 2017
We'll focus on the information processing and decision-making aspects of policing.
Cognitive Computing
Framing the value for cognitive computing
Hadley Reynolds //
31 Mar 2017
We are articulating a framework designed to offer executives who are facing opportunities or challenges in the world of cognitive computing a systematic way to consider the key decision elements for a particular application goal.