November/December 2018 [Volume 27, Issue 6]

Features

2018 KMWorld Promise and Reality award finalists: KM Promise Award

The award recipient provides innovative technology that breaks through the hype to help customers gain insights, collaborate, and compete in a mobile and global business environment.

2018 KMWorld Promise and Reality award finalists: KM Reality Award

To be considered for the Reality Award, the knowledge management program must be in place for at least one year, receive support from senior management, and have defined metrics to evaluate the initiative and its impact on organizational goals.

New approaches for smarter collaboration

Regardless of the variations, the fundamental message is clear: Collaboration is a growth industry. Most solutions offer enterprise-grade features that allow even the largest enterprises to share information securely within and outside of the organization.

Money-making opportunities in manufacturing: Translating big data into ongoing revenue streams

Manufacturing's metamorphosis is related to the constant generation of commerce-related big data in general. And, it may very well serve as a harbinger of the evolution of business itself in days to come.

Behind the scenes in search

New solutions are emerging that help connect searchers with content, but established principles also need to be followed. "In the past, users might go to a company's home page and look for information, but now, they are asking questions like what time a store in a particular location is open," noted Erin Jaeger, director of product marketing at Yext. Ideally, onsite search should be integrated with enterprise systems that also help pro­vide as complete a picture of the user as possible.

Knowledge management thrives on partnership

If a KM program historically has not played well with others, now is a good time to change the approach. And even if there are already strong collaborative relationships, strengthening those ties—and forging new ones with less obvious partners—can help prepare for the people, process, and technology changes taking shape as part of digital transformation.

Preparing for California’s New Data Privacy Act: Q&A with ASG’s Rob Perry

California recently passed the California Consumer Privacy Act of 2018, a new privacy law that will give individuals more control over the information that businesses collect about them and impose new penalties on companies that fail to comply.

David Weinberger

When knowledge isn’t enough

If knowledge is a tool intended to enable us to make decisions that are more likely to protect us and advance our shared interests, then it is clear that knowledge can fail us. Each domain has at least informal rules about what counts as evidence.

The Future of the Future

Crossing the epistemic divide

As the world races ahead, purely data-driven approaches will become less attractive. Instead, we need to start gaining a deeper understanding of how to bridge the great divide which separates the artificial and the natural.

Cognitive Computing

AI: The issue is execution

By demonstrating on Jeopardy! that a machine could understand and analyze many fields of human knowledge and answer questions faster and more accurately than the reigning human experts, Watson's victory created an instant global brand.