January/February 2019 [Volume 28, Issue 1]

Features

KM: LOOKING TO THE FUTURE

The key driver behind the growth of the knowledge management mar­ket is an increasing focus on customer retention and satisfaction amid rising competition among the global players in the world. A new generation of tools and platforms—led and enabled by machine-learning initiatives—is empowering organizations to find new insights and increase the value of their data.

BPM: Meeting the GDPR challenge

BPM vendors have seen opportunities for implementing GDPR, both for identifying existing processes and developing new ones for compliance.

2018 Award Winners KM Promise and KM Reality: KM Promise

The search for a knowledge management solution is not an easy one. Many companies vow they offer the best technology to meet a client's needs, but finding the vendor that actually fulfills that promise can be challenging. The KM Promise Award is given to a company that implements and integrates knowledge management practices into business processes and works with clients to ensure they reach their goals. The award recipient provides innovative technology that breaks through the hype to help customers gain insights, collaborate, and compete in a mobile and global business environment.

2018 Award Winners KM Promise and KM Reality: KM Reality

The KM Reality Award recognizes an organization in which knowledge management is a positive reality, not just rhetoric. The award recipient has demonstrated leadership in the implementation of knowledge management practices and processes, realizing measurable business benefits. To be considered for the Reality Award, the knowledge management program must be in place for at least one year, receive support from senior management, and have defined metrics to evaluate the initiative and its impact on organizational goals.

KMWorld 2018 Puts Sharp Focus on AI, Machine Learning, and Collaboration

KMWorld 2018 presented 4 days packed with workshops and thought-provoking sessions aimed at helping attendees succeed in a rapidly changing business environment

Content automation emerges to extract value from fast-growing data stores

As organizations increase their embrace of digital transformation, there is a greater appreciation for the value of content automation to deliver information quickly and effectively to both customers and employees, according to new research by Information Today, Inc. and Quark Software, Inc.

Accelerating breakthroughs: Platforms for life sciences R&D

Software products that help expedite the R&D process are playing an important role in speeding the development of new drugs.

How regulatory pressure is reshaping big data as we know it

New regulations and penalties are designed to protect and support the consumer, the data citizens whose lives and information are used to dictate, and in turn are dictated by, the regularization of big data.

Anand Subramanian, SVP Marketing, eGain Corporation on how Adoption Of AI Knowledge will Accelerate in 2019

AI-infused knowledge (AI knowledge), can help transform customer service and engagement. There are proven, at-scale use-cases with transformational ROI for AI knowledge.

Szilvia Horvath, President & CEO, ELO Digital Office USA discusses Content Analytics - The Holy Grail of Knowledge Management

Content analytics provides a systematic way to transform your data into actionable knowledge that drives the best business results. When part of your content management strategy, content analytics paves the way for agile decision-making that will accelerate time-to-market, optimize your operations, and mitigate risk. Moreover, it can enhance knowledge-sharing with employees, customers, and partners, and ultimately improve your bottom line.

Zach Wahl, CEO, Enterprise Knowledge discusses Fueling Artificial Intelligence with KM Foundations- Leveraging the People, Process, Content, Culture, and Technology of KM to Achieve AI

Today, we're helping organizations implement ontologies that map structured and unstructured content, graph databases that discover relationships, and search to put the user at the center of their own findability experience. All of this drives the future, setting the stage for KM as the key foundational element for Artificial Intelligence.

Get more for your KM money with benchmarks and a solid business case

Smart IT investments that cut down on routine, low-value KM work have the potential to enhance the user experience while lowering overall costs over time.

David Weinberger

Without a doubt

Given that the future is deeply uncertain, from the tiniest of decisions to the largest, we should love carefully calculated probabilities, for they are the way we deal with a world that has no interest in conforming to our projections or desires. They let us rationally prepare for things not going our way. Any strategist or planner worth her salt is getting as good a read as she can on the nature and magnitude of what she cannot predict.

The Future of the Future

Trends for the ’20s

Providing the right information to the right people at the right time can only be accomplished through greater openness.

Cognitive Computing

Rebooting the information refinery

In the field of knowledge management, of course, the idea of turning data into information into knowledge has been a foundation concept for knowledge managers. But frankly, the ability to achieve this alchemy of data to knowledge has not been broadly demonstrated in practice. A next generation information refinery is required to make something meaningful and valuable out of the raw data flying around the firm and throughout the internet economy.