March/April 2019 (100 Companies) [Volume 28, Issue 2]
View from the Top
BA Insight, Massood Zarrabian, CEO: Why Does Enterprise Search Have Such a Bad Rap?
Massood Zarrabian //
11 Mar 2019
Mindbreeze, Daniel Fallmann, Founder & CEO on Looking for Answers vs. Search
Daniel Fallmann //
11 Mar 2019
NetDocuments, Alvin Tedjamulia, CTO discusses the importance of security when choosing technology vendors
Alvin Tedjamulia //
11 Mar 2019
Verint®, Elan Moriah, President, Customer Engagement Solutions on Looking Ahead to the Hybrid Workplace
Elan Moriah //
11 Mar 2019
Access Innovations, Heather Kotula, VP Marketing and Communications discusses the challenges of knowledge organization
Heather Kotula //
11 Mar 2019
Empolis Information Management GmbH, Dr. Stefan Wess, CEO discusses how digitization has fundamentally changed customer service and its standards
Dr. Stefan Wess //
11 Mar 2019
Enterprise Knowledge, Zach Wahl, Founder and CEO: Knowledge Management on the brink of the next age of transformation
Zach Wahl //
11 Mar 2019
Unika.ai, Jason Noble, President, Digital Innovation Group on How to collect and share your organization’s collective experience
Jason Noble //
11 Mar 2019
Upland Software, Laura Lockley, Head of Customer Success: What is KCS(R) (Knowledge Centered Service) and how is it different?
Laura Lockley //
11 Mar 2019
Features
Cognitive computing: A diverse and fast-growing market
Judith Lamont, Ph.D. //
11 Mar 2019
The applications for cognitive computing and AI are numerous and heterogeneous. Among the more mature applications are virtual sales assistants and chatbots, which are already in use on many websites.
ECM: Transition to content services continues
Judith Lamont, Ph.D. //
11 Mar 2019
The content services platform serves as a hub to ingest, manage, and distribute information. AI is expected to be an increasingly standard part of content services.
KMWorld 100 Companies That Matter in Knowledge Management 2019
Joyce Wells //
11 Mar 2019
Today's knowledge management products and services offered by leading companies put a high priority on getting information to users when and where they need it, while also keeping it safe from unauthorized access. Many also include newer capabilities such as AI, machine learning, natural language processing, and digital assistants as well as choices of on-premise or cloud deployment—or a combination of both.
Seeking an edge: Exploiting alternative big data sources and customer data for financial gain
Jelani Harper //
11 Mar 2019
Truly knowing one's customer—and managing alternative big data sources across business units for this purpose—catalyzes significant revenue generation across a range of industries, not just financial services.
Contact centers to the rescue
Joyce Wells //
14 Jan 2019
In times of crisis, contact centers are on the front lines of CX, according to Verint Systems' Kelly Koelliker
COLUMNS:
David Weinberger
Tools, senses, and machine learning
David Weinberger //
11 Mar 2019
Machine learning sometimes extends our cognitive abilities in ways that are alien to our minds.
The Future of the Future
The future of education
Art Murray and Paul Prueitt //
11 Mar 2019
Today, we find ourselves in a highly networked knowledge-based economy. This new world demands radically different learning approaches in alignment with complex behaviors of natural systems.
Cognitive Computing
Coming soon to your newsfeed —Ethics and AI
11 Mar 2019
People need to be sensitive to the many ways ethical judgments are being baked into the fabric of their AI projects.