July/August 2019, Trend-Setting Products 2019 [Volume 28, Issue 4]

Features

KMWorld Trend-Setting Products of 2019

The offerings on our list of 2019 KMWorld Trend-Setting Products result from both radical innovation and continuous evolution. Some solutions break new ground with inventive use of technology while others take existing capabilities and continue to refine them to meet emerging requirements.

Access Innovations: Data Harmony - using AI to unlock the potential of your knowledge base

Access Innovations uses AI to unlock the potential of your knowledge base. You own and store vast amounts of knowledge. How do you make that knowledge work for you? Being able to find the information you need when you need it!

Accusoft: PrizmDoc Suite - Improve Productivity, Provide Actionable Data, and Deliver Results That Matter

Accusoft is a software development company specializing in content processing, conversion and automation solutions. We enable users to solve their most complex workflow challenges and gain greater insights from content in any format, and on any device.

Mindbreeze InSpire Helps in Finding Troves of Information

Given the massive amount of data your company has at its disposal, the term ‘search' is misleading. When you ‘search', you aren't looking for documents, spreadsheets or video files. You're looking for the answer recorded on a document, for an idea in a recent R&D project or for insight to help you do your job more efficiently.

NetDocuments - Providing True Mobility with Anywhere, Any Device, Any Time Access

NetDocuments offers KM professionals native cloud document management, email management and collaboration technology complete with disaster recovery, enterprise search, and matter centricity features.

Ontotext GraphDB - Handling Massive Loads, Queries and Inferencing in Real Time.

GraphDB is one of the few triple stores that can perform semantic inferencing at scale allowing users to derive new semantic facts from existing facts. It handles massive loads, queries and inferencing in real time.

Sinequa Insight Platform: Providing Actionable Information and Elevated Productivity

Sinequa's unified platform is fully integrated and configurable to support current and future needs around becoming information-driven. This means actionable information presented in context to surface insights, inform decisions, and elevate productivity.

Search Technology: Greater power, but increasingly simple to use

In the future, expect greater use of conversational interfaces, and search functions that are fully integrated with other applications and highly context-sensitive, with help readily available.

Understanding the wave before it hits: Converging digital and physical CX with edge computing

The blending of the digital and physical experiences is as inexorable as this phenomenon is horizontal. Edge computing is the gateway for this confluence in which each respective experience enhances the other for increased customer satisfaction and data-driven profits.

Data quality goes mainstream

As organizations continue to recognize the value of data as an asset, the market for data quality solutions will grow.

Building a brand for KM inside your organization

How a great KM brand looks is different for every organization, but it is always a reflection of the people and mission that KM is designed to serve. Take a deep dive into your organizational culture to determine the language, look, and feel that will resonate best. Then, promote and leverage the KM brand at every opportunity to remind employees of the KM resources available to them.

Focus On Data Quality - Data Quality Matters

Many companies don't utilize the full benefits of their data store, and more importantly, lack the awareness of the ways it can be improved. The ones that take steps to improve in this area have an important advantage in the highly competitive world of modern commerce. They know what they know, allowing them to ask the right questions and get the right answers. This results in a well-informed decision-making process and the agility and precision of direction that separates the winners from the also-rans.

AI in customer and employee engagement - KMW webcasts KMWorld Live

Strategic goals and objectives while integrating AI should include creating an effortless experience for customers; enabling those closest to the customer; supporting collaboration; and allowing a consultative support approach.

Cognitive computing and AI in KM - KMW Webcasts KMWorld Live

Before diving into cognitive computing, organizations should pick a problem that can be solved using techniques and resources available today and is central to an important business process that cannot be solved any other way.

Stronger information governance - KMW webcasts KMWorld Live

How can current technology solutions be used to improve the speed and effectiveness of information flow? Do we need to bring structure to unstructured information?

ViewPoints

New trends in customer engagement: Q&A with eGain’s Anand Subramaniam

Anand Subramaniam, SVP-Global Marketing, eGain Corp., reflects on evolving requirements for successful interactions with today's consumers and the importance of leveraging AI, natural language processing, and machine learning

David Weinberger

Behind the scenes of Everyday Chaos

Machine learning builds up a model that connects data points in complex, multi-dimensional ways, usu­ally without yielding the sort of general principles we're accustomed to reason­ing from.

The Future of the Future

The convergence of convergence

The more systems and subsystems we attempt to stitch together, the greater the unpredictability.

Cognitive Computing

Data and our future: too much of a good thing? Not enough? How will we know?

In today's AI-exploded world, analysts and business people loudly call for more data, complaining that cognitive computing and other AI applications need more raw material to build better models and more accurate predictions.