January/February 2020 [Volume 29, Issue 1]

Features

Looking to the Future of Knowledge Management: 2020 Insight

Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge man­agement solutions and services to deliver more timely and targeted insights to users when and where they need it.

Turning big data into big content: business process management is resurging with robotics process automation

Big data—once deemed essential to capitalizing on data-driven processes—is now viewed only as useful as the meaningful content produced from it.

The expanding compliance technology market

Even though compliance may be the initial pain point for a technology implementation such as speech analytics, additional benefits may ripple through other parts of the enterprise.

Life sciences: Increasing speed-to-insight in pharma

Many real-world studies include analyses of data from sources such as anonymized electronic medical records (EMR) and insurance claims.

Achieve Content Agility in 2020

Businesses will add a knowledge-guided engagement layer to CRM to cure CX malaise

How to make metadata matter - KMW Webcasts KMWorld Live

With a never-ending influx of data, information is only valuable when it can easily be found, shared, and communicated. The degree to which organizations can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful an organization can be.

Gaining insights with machine learning - KMW Webcasts KMWorld Live

Emerging digital transformation trends - KMW Webcasts KMWorld Live

The efficacy of digital transformation spending is under scrutiny now more than ever. At the same time, executives know that automation and their digital workforces are critical levers to achieve top-line growth.

2019 KM Promise Award Winner: Verint

At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company

2019 KM Reality Award Winner: GE Healthcare

At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the KM Reality Award to Burgoyne Hughes, senior manager, Call Center Operations at GE Healthcare, who accepted the award on behalf of the company

ViewPoints

Observations on KMWorld 2019

At KMWorld 2019, three themes emerged with much greater emphasis than in previous years

Why low-code solutions are critical to optimize digital transformation strategies

One of the most impactful innovations in IT is the democratization of the application development process

KM in Practice

Global law firm enhances knowledge management with iManage RAVN

Womble Bond Dickinson leverages AI-powered search to unlock knowledge and relationships to help streamline financial operations

HTC VIVE and The Wild collaborate with adidas to revamp design and storytelling process

The sports brand enhanced its workflow with collaborative virtual reality

U.S. DOJ taps Thomson Reuters

U.S. Attorneys and other legal professionals across the DOJ will have access to legal products and services

David Weinberger

The challenge of emergence

Traditionally, we humans have succeeded at building complex structures by breaking plans down into a multitude of simple, predictable, knowable causes and effects.

The Future of the Future

Boosting knowledge worker engagement through mentoring

If your employees aren't engaged, knowledge simply can't flow to the extent that's needed in order to compete in the global economy.

Cognitive Computing

Talk a little, type a lot - Will conversational interfaces survive Siri and Alexa?

For the next generation of conversational computing, it is hard to avoid the conclusion that the only companies that have enough researchers, enough processing resources, enough motivation, and, above all, enough data to deliver the much- needed improvements are the consumer giants.