KMWorld NewsLinks - June 11, 2024

News

Boosting LLM reliability with RAG

AI and search experts joined KMWorld's webinar, Optimizing LLMs with RAG: Key Technologies and Best Practices, to discuss how search reliability can be maximized through retrieval augmented generation (RAG)

NICE introduces new back-office capabilities to effectively manage entire CX workforce

Latest NICE WFM release advances True-To-Interval (TTI) capabilities, enabling organizations to fuse front and back office CX operations

Talkdesk and Cognizant Team partner to supercharge the AI-powered customer experience

The collaboration creates global growth opportunities for both companies, with existing and new enterprise customers seeking enhanced customer experience

KM In Practice

Caldic selects Syniti to adopt a ‘Data First’ approach for master data management

Caldic will work with Syniti to help future-proof its data landscape and optimize data quality