KMWorld NewsLinks -
May 17, 2016
Features
Renting KM applications in the CLOUD
29 Apr 2016
The fact is that enterprise needs are complex, and running software on somebody else's infrastructure doesn't take away that complexity. The technology is not the critical failure point these days; it's the application of that technology that falls apart.
News
Verint Improves Mobile Customer Engagement
10 May 2016
The Verint Enterprise Feedback Management solution enables users to embed surveys directly into existing mobile applications and IoT devices
Medallia Launches Alliance Program
11 May 2016
New program seeks to address growing demand for customer experience software
Hyland Aquires AcroSoft’s Content Management Suite
13 May 2016
AcroSoft offers ECM-focused software solutions to the insurance marketplace
KM In Practice
United Matbouli Group improves customer satisfaction and streamlines its supply chain with BPM
16 May 2016
In addition to speeding customer resolution, the solution from Appian also has reduced average call times in the United Matbouli Group call center from five minutes to three minutes...