KMWorld NewsLinks -
April 11, 2017
Features
Charting a better user experience with health insurance -
Old infrastructure and new challenges complicate the customer journey
31 Mar 2017
The nature of customer experience management has changed dramatically for health insurance companies in the past few years, driven by the evolving composition of the customer base and a new focus on value-based care.
News
Clarabridge Rolls Out Voice Transcription and Advanced Analytics for Contact Centers
05 Apr 2017
CX Contact Center integrates voice data with chat logs, agent notes, emails, social interactions and CRM data
Text Analytics Provider Lexalytics Announces HR Industry Pack
06 Apr 2017
New software helps human resources departments design more effective voice of the employee programs
KnowledgeLake Achieves Microsoft Silver Cloud Platform Competency
04 Apr 2017
Competency is recognition of KnowledgeLake's cloud transformation services expertise
KM In Practice
Search tool helps law firm capture its knowledge assets
10 Apr 2017
Law firm needed an innovative solution and platform selected has allowed them to implement their vision of providing integrated, secure and effective access to their knowledge resources.