KMWorld NewsLinks - July 21, 2020

Features

Knowledge graphs enhance customer experience through speed and accuracy

Although knowledge graphs have been deployed by major companies such as Google, Amazon, and LinkedIn due to their ability to incorporate relationships in their analyses as well as their speed, only in the last 5 years has their use become more widespread.

News

Verint and Cloud9 Technologies address compliance challenges of the trading floor going remote

New solution gives financial institutions a communication and compliance framework during the pandemic that ensures traders remain within compliance parameters both remotely and on the trading floor

K2 announces next-generation intelligent process automation platform and solution

K2 Nexus cloud-based platform and solution helps organizations achieve operational excellence

NetDocuments unveils NetKnowledge enterprise search powered by BA Insight

Enables internet-like search for NetDocuments customers

2020 KMWorld Promise and Reality Awards: Submit your nomination now

The 2020 KMWorld Awards are designed to celebrate the success stories of knowledge management

KM In Practice

Mindful Chef selects the Vonage Contact Center

Meal-kit service company seeks to transform CX following a sharp increase in customers since the end of March 2020

ViewPoints

Fundamentals of modern knowledge management

The answer to the problem of digital fragility lies in knowledge centralization