KMWorld NewsLinks -
May 11, 2021
Features
KNOWLEDGE MANAGEMENT Industry Trends 2021
05 May 2021
The need for technology-supported collaboration increased dramatically due to COVID-19—and a hybrid work environment is likely to remain the norm even after the impact of the pandemic subsides.
News
KM experts reveal how to modernize knowledge management to boost digital transformation
04 May 2021
To work smarter and faster, you need KM to ensure that information is not only easily accessible to foster greater productivity and collaboration but also can be trusted to inform action
Access Innovations launches Data Harmony Crescendo
03 May 2021
"The cloud deployment of Data Harmony, Crescendo, is the realization of a significant realignment of the Data Harmony code offerings," said Marjorie M. K. Hlava, president and chief scientist at Access Innovations
Clarabridge unveils AI-augmented QM to support contact center agents working remotely
03 May 2021
Solution includes Intelligent Scoring, agent self-coaching, and integrated workflows
KM In Practice
GNC relies on Verint to provide exceptional digital CX
06 May 2021
"Digital Triage System" helps GNC address challenges during the pandemic—and beyond