KMWorld 100 Companies That Matter in Knowledge Management 2024

We think these companies play a pivotal role in shaping the future and bringing relevancy to how knowledge is harnessed and made useful across diverse sectors. They are committed to driving efficiency and effectiveness through KM to organizations of all types.

Using Generative AI for real-world KM solutions

The overarching utility derived from GenAI capabilities relies on organizations' proficiency to reduce redundancy to minimize inaccuracies, monitor outputs, and trace responses to the underlying data sources from which their responses are produced.

KMWorld Trend-Setting Products of 2023

To help showcase advanced products and services, each year, KMWorld magazine looks for innovative offerings that are helping organizations derive greater benefit from their information, share knowledge more efficiently, make better decisions, improve compliance and security, effectively support employees, and communicate more seamlessly with customers.

The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management

AI reaches many different areas within organizations—marketing, customer service, legal, finance, human resources, compliance, fleet maintenance, manufacturing, sales, and other business units as well. AI touches almost every piece of an organization's structure and operations, as well as their customer-facing presence. 

AI 100 Trailblazer - Pureinsights: Revolutionizing Search with AI-Powered Solutions

In today's knowledge-driven world, search plays a crucial role, and its complexity continues to grow. Traditional keyword-based search engines have evolved into cognitive search applications that leverage AI and knowledge graphs. At Pureinsights, we understand the ongoing challenges faced by organizations in upgrading technology, retaining talent, and fine-tuning applications.

AI 100 Trailblazer - SearchUnify: Driving Knowledge Management Success Globally with a Federated Retrieval Augmented, LLM-infused Platform

SearchUnify is a leading unified cognitive platform for elevating selfservice and customer support outcomes. The platform enables support teams to solve more customer queries faster, predict case escalations with ease, and drive knowledge-centered service, thereby improving FCR and support ROI. SearchUnify also enables community managers to drive self-service success and community engagement with sentiment adaptive, auto-responses fueled by cognitive applications. Furthermore, the platform empowers knowledge managers to boost employee productivity by improving knowledge discovery and findability with real-time insights. 

The future of search: Conversational, semantic, and vectorized models

The motions impacting search will likely continue apace for the foreseeable future. The coalescing of different techniques, from vector search to semantic search, keyword search to federated search, and more, will likely continue to deliver the most relevant results to users and the models underpinning these mechanisms.

From automation to autonomy: Streamlining processes with BPM

The fundamentals of BPM (involving workflow management, process optimization, case management, and more) will likely never change.

KMWorld 2024 day 2 continues the discussion around the new KM paradigm: AI and knowledge workers

Today's business landscape is changing faster than ever before in history. The power of inclusive engagement and collaborative curiosity cannot be overstated.

$90M fuels ChapsVision’s acquisition of AI-powered search vendor, Sinequa

ChapsVision, a leader in AI-enriched data processing, is announcing its acquisition of Sinequa,  a global authority in AI-powered enterprise search and retrieval-augmented generation (RAG). Along with a recent infusion of funds—totalling $90 million—ChapsVision's acquisition of Sinequa will fuel the company's growth, both in market presence and AI innovation. 

KMWorld 2024 kicks off with a major focus on humans and AI working together

KMWorld returned to the J.W. Marriott in Washington D.C. on November 19-21, with pre-conference workshops held on November 18.

New features from Descope strike the balance between user experience and security

Descope, the drag-and-drop customer identity and access management (CIAM) platform, is unveiling a variety of new advancements designed to enhance the customer experiences of ecommerce and online retail companies. From newfound support for Google One Tap to a new WordPress Plugin, Descope's latest capabilities help deliver secure, personalized, and omnichannel authentication experiences to end customers, according to the company.

Swiss Re Group chooses Expert System

Insurer powers knowledge-intensive processes with AI-driven approach 

BMC Helix helps university to transform its service management

The George Washington University is delivering next-gen cognitive service management with BMC Helix

AXA XL selects Expert System’s Cogito platform

Leverages AI to enhance its property risk engineering capabilities

Cognitive search and analytics solution enriches digital work environment at Thales

Thales' teams collect and generate huge amounts of data. In the context of today's highly competitive digital transformation movement, Sinequa provides a foundation for optimizing team decision-making based on information rather than opinions, it reports.

Accounts payable is at the heart of company success— but is yours skipping a beat?

With a solid strategy for AP automation, businesses can expedite invoice processing rates by as much as 90%, which equates to a 400% increase in employee productivity. But how do you get there?

Why reducing review time can revolutionize enterprise content search

Leveraging this finding of the brain's superior ability to recognize patterns, a next-generation viewer uses three progressive panels to display search results and document pages as visual thumbnails

5 core principles for successful AI/human partnerships

AI is not magic—it runs on data and knowledge

How AI will help to shape the new normal

To achieve its potential, there is no escaping the fact that AI must have accurate, clean, and managed data

Will AGI be intelligent?

AGI's holistic approach not only could enhance the accuracy and reliability of its decisions, but it would also mirror the interconnectedness of the real world.

Three trends in ’23

The combined human and computing clouds will drive our core KM processes of search, collaboration, and discovery to new heights.

Writing as empathy

Communication is about revealing something about the world that the other person hasn't noticed—and often hasn't been able to notice because their ideas get in the way.

At long last, the conference of the future

In past epochs, usually when a civilization is at or near its peak, the architecture of prominent structures masterfully blends the physical and the cognitive.… we need to be thinking along the same lines as we build platforms for interacting in an increasingly virtual world, including virtual conferences.

The eureka moment

AI is beginning to develop some support for the thought process. As the technology improves, it's possible that AI will eventually be able to offer relationships and connections that still seem far-fetched.

Cognitive computing and AI begin to grow together

How do we manage the hype and promise for new inventions while making sure that they represent a realistic opportunity? Can we invent self-driving cars or a Boeing 737 MAX without exposure to the risks these innovations can pose to our lives?

Talk a little, type a lot - Will conversational interfaces survive Siri and Alexa?

For the next generation of conversational computing, it is hard to avoid the conclusion that the only companies that have enough researchers, enough processing resources, enough motivation, and, above all, enough data to deliver the much- needed improvements are the consumer giants.

How robotic is your process ?

To break out of the structured process world, RPA will need to address the full range of cognitive computing capabilities.

How to Choose an AI guided Knowledge Management System?

Focus on Unlocking the Power of Information with AI and Cognitive Computing

AI and Cognitive Computing

Customer Experience and Support

AI and Cognitive Computing

Cognitive Computing