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Consumer expectations are at an all-time high. And, at the same time, customer patience and attention levels are remarkably low — all within a challenging economic climate. How can companies raise their CX game and use the power of AI to create better service experiences?
Join our webinar to learn some key ways that AI-driven analytics, sentiment and soft-skill behaviors can positively impact the customer experience. We will explore how businesses can leverage what we call "connected intelligence" to analyze and capture insights from every customer interaction to create a more seamless, personalized CX. We will also look at how to apply specific, proven agent behaviors to impact CSAT.
This webinar will also feature:
– best practices on how agents can directly improve customer sentiment and CSAT
– innovative applications that help improve agent productivity and reduce operating costs while delivering more seamless CX
– case study examples and brief demo
Don't miss our live event on Tuesday, August 22, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar How AI-Driven Insights and Behaviors Create Exceptional CX.
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MODERATOR |
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Brooke Phillips
Senior Product Marketing Manager
NICE |
Jesse Goldblatt
Senior Engineer, Pre-Sales
NICE |
LaShawn Fugate
Account Executive
KMWorld |
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