The effective management of knowledge is directly correlated with empowering employees to deliver exceptional customer service, which then creates and maintains customer loyalty and drives overall organizational success. Using AI can trigger the best knowledge which in turn drives excellent internal and external experiences. This session will cover emerging tools and techniques that enable a continuous flow of knowledge across the natural flows and touchpoints in the customer support experience.
Don't miss this live event on Tuesday, April 22nd, 11 AM PT / 2 PM ET.
Register Now to attend the webinar Top KM Strategies For Optimizing Customer Experience through AI. |
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| SPEAKER |
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John Chmaj
Sr. Director,
KM Strategy
Verint |
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| MODERATOR |
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Marydee Ojala
Editor-in-Chief
KMWorld magazine |
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