Delivering Knowledge Everywhere: The Rise of Self-Service

Delivering Knowledge Everywhere: The Rise of Self-Service

Self-service is increasingly people’s preferred method of accessing information and services. Self-service kiosks can be found in retail stores, airports, libraries, and other places. Using grocery stores’ self-service checkout, pumping your own gas, and buying your own airplane ticket online are a normal part of life (at least in most parts of the world). The popularity of self-service stems from its value...

Knowledge for All: Self Service Best Practices

In today’s ever-evolving digital market, organizations increasingly recognize knowledge management as a valuable customer experience asset. Self-service solutions have gained popularity as a front-line tool to improve organizational efficiency and customer satisfaction but rely heavily on an organization’s knowledge management strategies for success...