The Trend-Setting Products in Knowledge Management 2020

“Knowledge is power,” goes the famous saying, and, if it’s true, then certainly more knowledge means more power.

This is the goal of knowledge management products— to arm organizations with increased power in the form of actionable insights about customers, market requirements, and evolving trends.

The COVID-19 pandemic has made it clear that knowledge management is essential. The health crisis has impacted the way organizations and individuals work, as well as how they support and communicate with customers and partners. By transforming data into information and then getting it into the hands of the right people at the right time, the resulting knowledge can be used for decisions that can make a significant impact.

Spanning a wide range of industries, leading knowledge management products allow organizations to enhance processes and choices. Whether they are tools for access to trusted and centralized information, natural language processing to distill insights from customer interactions, smarter search technology for more personalized results, AI and blockchain for supply chain agility, or knowledge graphs to better understand hidden connections, the technologies leveraged in knowledge management products are constantly growing.

To help spread the word about new and noteworthy solutions that are helping to improve organizational systems, each year KMWorld compiles a list of Trend-Setting Products. These offerings push the limits of what is possible with knowledge management. Some are mature and have evolved over many years by adding new features and capabilities, while others are newer entrants in the KM market. But whether time-tested or cutting-edge, the common theme through all is the potential value they offer to organizations by transforming information into insight.