KMWorld Guide to KM Trends, Products, and Services

The KMWorld Guide to KM Trends, Products, and Services assists IT and business decision makers as they continue to navigate the major technologies and trends shaping digital transformation today.

Transform Customer Service with Next-Gen Knowledge: Why and How

Knowledge management has long been recognized as vital to the efficient flow of information within organizations, but the ongoing COVID-19 pandemic has served to make that fact even more obvious. With the shift to remote and hybrid work and the rapid pace of change, KM teams are busier than ever as they seek to support virtual collaboration and content curation, as well as enable knowledge transfers from departing employees.