Powering the AI Revolution with Your Existing Knowledge

How to make your dirty data LLM ready

The e-book "Powering the AI Revolution with Your Existing Knowledge" explores the potential of Large Language Models (LLMs), particularly ChatGPT, in transforming enterprise support and customer portals. However, it cautions against the misconception that LLMs are a magical solution to all support problems. Instead, it emphasizes the need to feed LLMs the right knowledge to effectively improve enterprise support.

It highlights the capabilities of LLMs and how they can revolutionize customer self-service by providing specific solutions in natural language and reducing the reliance on generic articles. The ideal vision is a future where customers can resolve their issues independently, easing the burden on support agents facing increasing call volumes and high customer expectations.

The major obstacles to achieving this vision are the lack of relevant, organized data and the difficulty in fine-tuning LLMs with training sets. To make LLMs work effectively, organizations must clean their data and capture knowledge in a granular and efficient manner. The e-book introduces xFind technology, an NLP and AI-based software that can act as a critical middle layer, translating messy data into usable training material for LLMs.

In conclusion, while LLM-powered enterprise support is promising, it requires proper preparation, relevant data, and effective training to achieve its potential.