100 Companies that Matter in Knowledge Management 2025

This year’s list of 100 companies that matter in KM is an amalgam of old and new. Out of curiosity about the longevity of companies on the list, we went back a decade and identified 15 companies that have had a sustained presence in KM. Some, such as Google, IBM, and Microsoft, are large companies with interests outside of, as well as related to, KM. Others have a laser focus on KM, such as eGain, Enterprise Knowledge, KMS Lighthouse, and Mindbreeze. Some specialize in a particular aspect of KM—Access Innovations in the taxonomy sphere, Coveo in search, and Verint in customer service.

Remaining on the list for 10 years is a testament not only to longevity but also to agility—being able to pivot in light of new technological developments and to continuous innovation as customer requirements change. Certainly, the arrival of generative AI has had a major influence on customer expectations and KM company products and services. It has also opened up the marketplace for new companies we added to the list this year.

The importance of innovation and creativity in KM cannot be overstated. In many respects, AI and other emerging technologies have cemented the importance of KM within organizations, making KM a “must have” rather than a “nice-to-have” vehicle for knowledge sharing and organizational success. Companies on this list are wonderful examples of how they help organizations unlock the power of knowledge. They stand out in the KM field, and we applaud their accomplishments.