Knowledge Article Quality

How Important Is Quality For Customer Service

Without a basis in quality, you can’t provide a great customer experience. Your knowledge base needs to be stocked with high-quality knowledge to satisfy your customers’ needs and resolve their issues.

Also, your agents need to know that your knowledge is reliable. Lack of confidence in your knowledge base can be a major obstacle to its widespread usage.

But what’s the recipe for a high-quality knowledge base? And how do you check for quality?

We’ve created an eBook that shows that improving your knowledge quality doesn’t have to be a daunting process. We provide tips on creating high-quality knowledge that will increase agent adoption of your knowledge initiative and keep your customers coming back.

Some of the topics covered:

• Factors that contribute to knowledge quality
• How to improve the quality of your knowledge in real-time, as it’s being created