Artificial Intelligence and the Future of Knowledge Management
The combination of Artificial Intelligence (AI) and Knowledge Management (KM) can transform the solution from just a search tool to an enabler of many tools, channels, and interfaces. As consumer interactions shift towards a more personalized experience, Knowledge Automation can help uncover more information to enhance these interactions. In this paper you will learn:
- Key differences in knowledge management and knowledge automation
- How to organize your knowledge
- How to deliver the best information
- How to improve and update content
- AI capabilities to start implementing