8:45 AM
Keynotes
Length: 45 Minutes
Description: AI is no longer just a tool for automation; it is a transformative force redefining how businesses create value and operate. Our speaker explores the profound impact AI is having on both business models and operating models, highlighting why leaders must incorporate AI fluency into their strategic toolkit. He shares how strategy and implementation are evolving in response to AI, examining critical shifts in decision making, innovation, and execution. He provides tips and ideas for rethinking business models for an AI-powered economy, adapting operating models to leverage AI for efficiency and resilience, building leadership and enterprise-wide capabilities to align strategy with AI-driven opportunities, and developing implementation approaches that bridge the gap between strategy design and execution in an AI context. He offers practical frameworks and culture-focused techniques for equipping enterprises with the mindset and tools necessary to thrive in an AI-driven world.
1:15 PM
Learning & Building KM Programs
Length: 45 Minutes
Speaker(s):
Andy Stetzler, Enterprise AI Lead, All Employee Knowledge Worker,,Gates Foundation
Description: Discover how the Gates Foundation is transforming knowledge management through AI innovation and strategic adoption initiatives. Stetzler explores the critical role of document management as the foundation for leveraging GenAI capabilities. From approved storage locations to lifecycle management and access controls, learn how these foundational practices unlock the full potential of AI. He shares learning from enterprise-wide rollouts of Microsoft Copilot and ChatGPT Enterprise, a journey that has empowered 80% of staff to actively adopt these tools. With hands-on training, company-wide events, and dynamic adoption programs, his team has fostered the creation of more than 1,200 custom GPTs and agents. Experience live demos of some of the most impactful GPTs, designed to streamline workflows and amplify organizational impact. Initiatives, including hackathons, roadshows, and expert-led sessions, have created a culture of experimentation while ensuring AI use remains safe and responsible. Gain actionable insights for driving adoption, equipping your teams, and enabling them to maximize AI’s potential in a knowledge-driven environment. Join Stetzler to uncover strategies and lessons learned that you can apply to your organization, paving the way for AI to revolutionize your KM practices.
AI Revolution, Impact, & Future
Length: 45 Minutes
Description: The biopharmaceutical industry is at the forefront of scientific innovation, yet it faces immense pressure to stay competitive in a rapidly evolving landscape. One way companies are gaining an edge is through the integration of AI and KM systems to enhance their competitive intelligence, streamline processes, reduce costs, and accelerate decision making. Using case studies, our speaker illustrates how enterprises are using AI to automate, summarize, and prioritize knowledge in the pharma industry, specifically clinical trial monitoring with ranking of the importance of any changes; GenAI summaries of the changes to speed review; natural language processing and AI to extract keywords and themes from thousands of medical conference presentations and posters; and natural language search and retrieval-augmented generation (RAG) to search through thousands of drug profiles and estimated events to quickly answer questions about drug status and estimated approval dates.
Tools, Techniques, & Collaborative Platforms
Length: 45 Minutes
Description: Multimodal AI for knowledge discovery integrates voice and visual inputs to create more intuitive and contextual knowledge retrieval experiences. Drawing from experience at Amazon Alexa, this approach combines natural language processing and computer vision to enable users to interact with KM systems more naturally and efficiently. By allowing users to express nuanced requests using both speech and visual cues, multimodal AI techniques provide more comprehensive and accurate results when searching for or accessing information. This technology significantly improves user experience and productivity in enterprise KM systems by making information access more intuitive and efficient.
2:15 PM
Learning & Building KM Programs
Length: 45 Minutes
Description: Tiryaki discusses the RASCI Matrix: A Framework for Clarity in Roles & Collaboration, designed to clarify roles and responsibilities, ensuring tasks don’t fall through the cracks. Get insights and ideas from this tool and others so your organization can foster collaboration, align efforts, and make better decisions.
AI Revolution, Impact, & Future
Length: 45 Minutes
Speaker(s):
John Chmaj, Senior Director, KM Strategy,Verint
Description: Our industry leaders share how their clients are applying AI technology and tools to transform knowledge sharing and collaboration, streamline processes, and more.
Tools, Techniques, & Collaborative Platforms
Length: 45 Minutes
Description: LLMs are all the rage, but applying them in the secure, regulated, compartmentalized enterprise remains elusive. Speakers explain how previous investments in search, taxonomies and other related systems can be used to bootstrap LLM deployments and achieve results quickly, efficiently, and without significant additional costs. They discuss how to use AI to navigate between systems without creating new indexes, re-ranking and why it's important, enriching existing information with GAR, a realistic role for vector databases, and how to execute a pilot project and not end up failing to go to production, as well as case studies describing several successful implementations of these ideas.
3:30 PM
Learning & Building KM Programs
Length: 45 Minutes
Description: This facilitated conversation provides a safe space to share your KM worries, failures, and fears for the future. From losing your staff due to organizational reshuffling or retirements and what happens when your company is acquired by another, to cementing stakeholder support, there are a myriad of challenges we face as practitioners. If you haven't experienced them yet, the longer your program runs, the more likely the shift will affect you. Getting it all out on the table is Step 1. Designing ideas and opportunities for solutioning is Step 2. In this discussion, we won't stop at naming the challenge, we'll draw from participants' experiences, wins, and losses to design possibilities that you can take back to your organization as supplements to your action plan. This is not a sideline discussion: Come ready to engage, participate, and move to action!
AI Revolution, Impact, & Future
Length: 45 Minutes
Speaker(s):
Ross Smith, WW Support Leader,Microsoft
Description: Today’s AI-powered society mirrors the transformative spirit of the Renaissance—a period marked by profound shifts in art, science, and thought that reshaped the trajectory of human civilization. Just as the Renaissance brought forth a rebirth of knowledge, unlocking new ways of seeing and understanding the world, AI is sparking a modern creative renaissance in fields such as writing, healthcare, education, urban development, and customer service. The AI revolution in customer service and support is reshaping how businesses interact with customers. Hear about the transformative power of AI, explore its potential and challenges with our multi-patent holder, and understand the ethical considerations of our AI future.
Tools, Techniques, & Collaborative Platforms
Length: 45 Minutes
Speaker(s):
Seth Earley, CEO,Earley Information Science
Description: GenAI is still in its early stages of development in many organizations. But getting it to work requires a focus on data and information architecture and hygiene. A knowledge architecture is a subset of an overall enterprise information architecture focused on specific use cases and user needs. While this work has some manual/human judgment-based components, these can be significantly accelerated through the use of AI. Earley uses interactive exercises to show how an end-to-end content and knowledge processing pipeline can be largely automated, from content ingestion through content model derivation, ontology development, and taxonomy creation and application. Content can be analyzed, componentized, and tagged and then be ingested into an LLM as enriched embeddings which provide contextual signals for the LLM to retrieve user and process specific content. This results in an order of Science, Inc magnitude greater efficiency in the use of iretrieval augmented generation (RAG, where the ground truth of the enterprise is referenced by Gen AI technologies.
4:30 PM
Learning & Building KM Programs
Length: 45 Minutes
Description: Looks at education outside traditional frameworks and independent learning, exploration and adventure, relationships, nature and the environment.
AI Revolution, Impact, & Future
Length: 45 Minutes
Speaker(s):
Julie Mohr, Principal Analyst,Forrester
Description: GenAI is having a profound impact on the knowledge economy and knowledge work with the promise of improved productivity. As we embrace these transformative forces, organizations must go beyond mere AI integration into existing workflows and reimagine how work is performed. GenAI should empower the GenAI worker—the curious questioner who drives a learning organization—transcending mundane tasks and fostering creativity and innovation. Our experienced analyst and researcher shares trends, strategies, and practices to future-ready your enterprise with GenAI.
Tools, Techniques, & Collaborative Platforms
Length: 45 Minutes
Description: Intranet and Digital Workplace award-winners share their solutions that deliver business value and share knowledge and information with their communities and enterprises. See what they have behind the firewall, what their organizations have achieved, and, more importantly, how they achieved it! Get tips and ideas; see creative, inspirational, and valuable ideas to take back and apply in your organization.