Grab a mat and gather with other conference attendees for a chance to connect to nature and self. This instructor-led practice will guide you through a series of gentle stretches and mindful poses, encouraging both physical alignment and inner calm. (Mats will be provided.)

Get moving with our exciting Round-Robin Pickleball Tournament! Whether you're a seasoned pro or just starting to play, this event is the perfect combination of fun, friendly competition, and networking in the beautiful Arizona sun. Play multiple matches with different partners for a chance to connect with fellow conference attendees. Top performers will take home a grand prize — and bragging rights! (Paddles will be provided or bring your own.)

What can we learn from ecology, from nature? Our experienced hiker and KM thinker shares ideas on this desert walk. Take part in this engaging 1.5 mile hike, suitable for all levels, for a unique opportunity to learn alongside KM colleagues. (Trail is accessible from the resort.)

AI ethics and governance, as well as organizational standards and practices, are at the top of peoples minds. Join our expert and recent AI 2030 Responsible AI Leader of the Year recipient, who leads this interesting and exciting conversation. Explore the ethics and how different standard organizations as well as corporate enterprises are setting guidelines for the use of AI and possible impacts future implementations.

What can we learn from the cooking skills and recipes of our ancestors and how they have been handed down to others? Do we learn by doing? Experimenting? This fun event challenges your thinking and culinary skills offering a great opportunity to connect with fellow KMers.

Get nuggets and insights from our authors with the ability to ask them anything. Meet with these authors and more who are ready to talk and answer your questions.

• •Beth Rudden, AI for the Rest of Us
• •Louis Rosenberg, Our Next Reality: How the AI-Powered Metaverse Will Reshape the World
• •Seth Earley, The AI Powered Enterprise
• •Ross Smith, The AI Revolution in Customer Service & Support

Test your art skills from our experienced artist and longtime KMer while discussing creativity with art-based interventions. Are learning and doing the new way?

Join us for an unforgettable opening reception, set against the stunning backdrop of the Camelback Inn’s Garden as the sun dips below the horizon. Bringing together our vibrant community of attendees, speakers, and sponsors, it’s the perfect opportunity to connect, collaborate, and welcome you to the KM & AI Summit 2025. Don’t miss the chance to network in this inspiring and serene setting!

AI is no longer just a tool for automation; it is a transformative force redefining how businesses create value and operate. Our speaker explores the profound impact AI is having on both business models and operating models, highlighting why leaders must incorporate AI fluency into their strategic toolkit. He shares how strategy and implementation are evolving in response to AI, examining critical shifts in decision making, innovation, and execution. He provides tips and ideas for rethinking business models for an AI-powered economy, adapting operating models to leverage AI for efficiency and resilience, building leadership and enterprise-wide capabilities to align strategy with AI-driven opportunities, and developing implementation approaches that bridge the gap between strategy design and execution in an AI context. He offers practical frameworks and culture-focused techniques for equipping enterprises with the mindset and tools necessary to thrive in an AI-driven world.

Red alert from Gartner: “By 2025, 100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration to modern KM systems will fail to meet their CX and operational cost-reduction goals.” The good news: Done right, GenAI can transform customer operations and beyond, unleashing unparalleled business value. Roy shares how leading clients are doing just that, accelerating knowledge creation and curation 5X and improving search success rate 6X, while driving down costs. Get best practices and insights for success in your organization.

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Using a new superintelligence platform which was informed by nature, experiment live with on-the-spot focus groups and collaboration techniques. Hear what the group thinks about KM and AI!

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In an era where AI is revolutionizing industries, the world of content creation and publishing is no exception. Hill explores the transformative impact of AI on content creation and publishing. He shares how AI tools enhance creativity, streamline workflows, and improve efficiency in producing high-quality content. Gain insights into best practices, responsible implementation, and emerging trends shaping AI-driven publishing, with practical takeaways to harness AI's potential in your workflows.

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Discover how the Gates Foundation is transforming knowledge management through AI innovation and strategic adoption initiatives. Stetzler explores the critical role of document management as the foundation for leveraging GenAI capabilities. From approved storage locations to lifecycle management and access controls, learn how these foundational practices unlock the full potential of AI. He shares learning from enterprise-wide rollouts of Microsoft Copilot and ChatGPT Enterprise, a journey that has empowered 80% of staff to actively adopt these tools. With hands-on training, company-wide events, and dynamic adoption programs, his team has fostered the creation of more than 1,200 custom GPTs and agents. Experience live demos of some of the most impactful GPTs, designed to streamline workflows and amplify organizational impact. Initiatives, including hackathons, roadshows, and expert-led sessions, have created a culture of experimentation while ensuring AI use remains safe and responsible. Gain actionable insights for driving adoption, equipping your teams, and enabling them to maximize AI’s potential in a knowledge-driven environment. Join Stetzler to uncover strategies and lessons learned that you can apply to your organization, paving the way for AI to revolutionize your KM practices.

Tiryaki discusses the RASCI Matrix: A Framework for Clarity in Roles & Collaboration, designed to clarify roles and responsibilities, ensuring tasks don’t fall through the cracks. Get insights and ideas from this tool and others so your organization can foster collaboration, align efforts, and make better decisions.

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This facilitated conversation provides a safe space to share your KM worries, failures, and fears for the future. From losing your staff due to organizational reshuffling or retirements and what happens when your company is acquired by another, to cementing stakeholder support, there are a myriad of challenges we face as practitioners. If you haven't experienced them yet, the longer your program runs, the more likely the shift will affect you. Getting it all out on the table is Step 1. Designing ideas and opportunities for solutioning is Step 2. In this discussion, we won't stop at naming the challenge, we'll draw from participants' experiences, wins, and losses to design possibilities that you can take back to your organization as supplements to your action plan. This is not a sideline discussion: Come ready to engage, participate, and move to action!

Looks at education outside traditional frameworks and independent learning, exploration and adventure, relationships, nature and the environment.

The biopharmaceutical industry is at the forefront of scientific innovation, yet it faces immense pressure to stay competitive in a rapidly evolving landscape. One way companies are gaining an edge is through the integration of AI and KM systems to enhance their competitive intelligence, streamline processes, reduce costs, and accelerate decision making. Using case studies, our speaker illustrates how enterprises are using AI to automate, summarize, and prioritize knowledge in the pharma industry, specifically clinical trial monitoring with ranking of the importance of any changes; GenAI summaries of the changes to speed review; natural language processing and AI to extract keywords and themes from thousands of medical conference presentations and posters; and natural language search and retrieval-augmented generation (RAG) to search through thousands of drug profiles and estimated events to quickly answer questions about drug status and estimated approval dates.

Our industry leaders share how their clients are applying AI technology and tools to transform knowledge sharing and collaboration, streamline processes, and more.

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Today’s AI-powered society mirrors the transformative spirit of the Renaissance—a period marked by profound shifts in art, science, and thought that reshaped the trajectory of human civilization. Just as the Renaissance brought forth a rebirth of knowledge, unlocking new ways of seeing and understanding the world, AI is sparking a modern creative renaissance in fields such as writing, healthcare, education, urban development, and customer service. The AI revolution in customer service and support is reshaping how businesses interact with customers. Hear about the transformative power of AI, explore its potential and challenges with our multi-patent holder, and understand the ethical considerations of our AI future.

GenAI is having a profound impact on the knowledge economy and knowledge work with the promise of improved productivity. As we embrace these transformative forces, organizations must go beyond mere AI integration into existing workflows and reimagine how work is performed. GenAI should empower the GenAI worker—the curious questioner who drives a learning organization—transcending mundane tasks and fostering creativity and innovation. Our experienced analyst and researcher shares trends, strategies, and practices to future-ready your enterprise with GenAI.

Multimodal AI for knowledge discovery integrates voice and visual inputs to create more intuitive and contextual knowledge retrieval experiences. Drawing from experience at Amazon Alexa, this approach combines natural language processing and computer vision to enable users to interact with KM systems more naturally and efficiently. By allowing users to express nuanced requests using both speech and visual cues, multimodal AI techniques provide more comprehensive and accurate results when searching for or accessing information. This technology significantly improves user experience and productivity in enterprise KM systems by making information access more intuitive and efficient.

LLMs are all the rage, but applying them in the secure, regulated, compartmentalized enterprise remains elusive. Speakers explain how previous investments in search, taxonomies and other related systems can be used to bootstrap LLM deployments and achieve results quickly, efficiently, and without significant additional costs. They discuss how to use AI to navigate between systems without creating new indexes, re-ranking and why it's important, enriching existing information with GAR, a realistic role for vector databases, and how to execute a pilot project and not end up failing to go to production, as well as case studies describing several successful implementations of these ideas.

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GenAI is still in its early stages of development in many organizations. But getting it to work requires a focus on data and information architecture and hygiene. A knowledge architecture is a subset of an overall enterprise information architecture focused on specific use cases and user needs. While this work has some manual/human judgment-based components, these can be significantly accelerated through the use of AI. Earley uses interactive exercises to show how an end-to-end content and knowledge processing pipeline can be largely automated, from content ingestion through content model derivation, ontology development, and taxonomy creation and application. Content can be analyzed, componentized, and tagged and then be ingested into an LLM as enriched embeddings which provide contextual signals for the LLM to retrieve user and process specific content. This results in an order of Science, Inc magnitude greater efficiency in the use of iretrieval augmented generation (RAG, where the ground truth of the enterprise is referenced by Gen AI technologies.

Intranet and Digital Workplace award-winners share their solutions that deliver business value and share knowledge and information with their communities and enterprises. See what they have behind the firewall, what their organizations have achieved, and, more importantly, how they achieved it! Get tips and ideas; see creative, inspirational, and valuable ideas to take back and apply in your organization.

Join us at the base of Mummy Mountain for an evening filled with elevated flavors, live music and the warmth of a true Southwestern experience. Surrounded by breathtaking views, it’s an evening designed to connect, entertain, and celebrate the spirit of collaboration. Don’t miss out on this unique opportunity to unwind and enjoy a truly special event!

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Our speakers share their insights on this ever-challenging activity for all enterprises. The shift from traditional keyword-based search systems to more advanced AI-powered semantic search engines is exciting. Explore how KM and AI are coming together for improved access in organizations.

This session discusses the integration of AI in KM, which has become a necessity for the oil and gas industry and many others. Our panel discusses what’s happening in their industries and how their enterprises are reacting to the opportunities and challenges. They reflect on how GenAI provides accurate results and saves time but also has to take into account ethics and data privacy.

According to Gartner, “Through 2025, at least 30% of GenAI projects will be abandoned after POC due to poor data quality, inadequate risk controls, escalating costs or unclear business value.” This panel discusses whether KGs guide AI with precision and context, ensuring a clear path toward trustworthy AI and preventing wrong turns by organising and linking data in semantically contextual ways. They also look at whether KGs ensure that models don’t just process data, but do it accurately, reliably, and contextually with relevance to limit hallucinations.

The centralized knowledge management team at TransUnion is utilizing AI tools to enhance efficiency and reduce time spent developing knowledge articles, including standard operating procedures (SOPs), process documents, and maps. They have diligently recorded and transcribed knowledge capture workshops, resulting in approximately 75 transcripts. These transcripts were subsequently employed to test and validate the effectiveness of AI in creating comprehensive knowledge articles. By leveraging AI, the team achieved a 30% increase in efficiency for recording SOP knowledge and a 20% improvement in developing process flows. TransUnion is testing the extraction of knowledge through the implementation of AVA (associate virtual agent). At AstraZeneca, retrieval-augmented generation (RAG) technology is changing the game—helping teams solve problems faster, learn more effectively, and make smarter decisions. But the real secret to success isn’t just the technology. It’s the foundational KM principles that bring it to life. Hear how they are unlocking the power of unstructured information to turn knowledge into a real competitive edge. Join us to uncover practical insights and strategies you can use to future-proof your approach to KM and AI.

This session discusses the many ways AI is baked into Microsoft's Power Platform. It views a bunch of the AI offerings from Microsoft, including M365 Copilot and looks at how it assists in the creation of low code apps and Power BI reports. Patrick, a longtime database app developer, Microsoft Certified Trainer (MCT), and SharePoint trainer, illustrates how the Designer tool to create AI images, demos how to create chatbots in Azure and Teams, and shows how to leverage AI to quickly turn an Excel table into a Dataverse schema, with data and a fully functional low-code app using the assistance of AI and the Maker Portal. Get lots of tips and ideas from this experienced speaker.

How are your colleagues, staff, and communities adapting and adjusting to AI? Are they on board with implementations? Are they excited about implementing new technologies? Join the discussion with our practitioners, share your experiences, and get insights from colleagues.

Rhem discusses a framework for designing and deploying AI systems ethically and responsibly; key practices to deliver responsible AI by applying IEEE Responsible AI Criteria; and prioritizing transparency, accountability, privacy, and fairness in AI systems. He highlights AI's economic potential, with a projected $16 trillion contribution to the global economy by 2030, underscores the rapid adoption of AI by Fortune 1000 companies, and transforming knowledge delivery and personalization and engages the audience to discuss their challenges and practices with AI.

A pioneer and innovator in its market, Specialized Bicycles wanted to elevate customer service through AI knowledge innovation. Knowing that the foundation for service excellence and AI success is trusted knowledge, the company centralized content and know-how in a single AI knowledge hub, powered by eGain, leveraging it for both customer self-service and agent assistance.

A deme or band (in hunting-gathering communities) handles migration and collaborative behavior between hunting and foraging groups and provides for a shared construction of reality. Social media works similarly as it clusters like with like to the point where individual differences disappear, and groups with millions of participants behave like an isolated village taken over by a cult. How does this apply to our KM communities? Do we start substituting the idea of identities for individuals? Join this fun, interactive conversation with one of KM’s leading thinkers!

This conversation focuses storytelling’s place in business and in human success. Explores these questions: What practices can be implemented to ensure effective knowledge transfer through stories? How can GenAI support this most human of all activities?

Explore the intersection of AI and video content, providing actionable insights on integrating AI tools, how to effectively utilize AI technologies to streamline video content creation and enhance the dissemination of knowledge across organizations, enhancing knowledge retention, and more.

This engaging keynote explores the transformative power of AI in reshaping KM for the modern business world. Drawing on real-world experiences, including building AI-powered chatbots from conference recordings, it showcases how AI transforms static repositories into dynamic, interactive tools that engage users through meaningful dialogue. These systems don’t just provide answers—they ask follow-up questions, spark innovation, and act as virtual collaborators, much like a panel of experts tailored to your needs. Come and discover how conversational AI fosters collaboration, reduces information overload, and drives innovation by turning knowledge into a two-way conversation. Be challenged as business leaders envision a future where every organization is empowered by AI-driven dialogue, paving the way for smarter decisions and deeper connections. Leave inspired to turn your organization’s knowledge into an adaptive, conversational partner that evolves with your goals.